LoughLeigh Arts & Crafts GDPR Policy
We may collect personal data from Users in a variety of ways, including, but not limited to, when Users visit the Site and fill out a form and in connection with other activities, services, features or resources we make available on the Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number and payment information. However, Users may visit the Site anonymously. We will collect personal data from Users only if they submit such information to us voluntarily. Users can refuse to supply personal data, except that it may prevent them from using our products and services.
We may collect non-personal data about Users whenever they interact with the Site. Non-personal data may include the browser name, type of computer and technical information about Users’ means of connection to the Site, including, but not limited to, the operating system and Internet service providers utilised and other similar information.
How we use Personal Data
LoughLeigh Arts & Crafts may collect and use Users’ personal data for the following purposes:
For our legitimate business interests
To allow us to carry out business with you and deal with you regarding products and services you purchase from us.
To improve our customer service
Information you provide helps us respond to your requests and support needs more efficiently.
To improve the Site
We may use feedback you provide to improve our products and services.
To process payments
We use the payment details that you provide to us to process your payments for products and services.
To send emails
We may use the email address provided to us to send the User information and updates relating to their order. It may also be used to respond to their enquiries, questions and/or other requests.
We contact clients using phone numbers provided.
How we protect Personal Data
We use appropriate technological and organisational data processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal data that you provide to us.
Sharing your Personal Data
We do not sell, trade, or rent Users’ personal data to third parties.
Third party websites
Users may find advertising or other content on the Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensers and/or other third parties. We do not control the content or links that appear on these sites and are therefore not responsible for the practices employed by websites linked to or from the Site. In addition, these sites or services, including their content and links, may be changing constantly. These sites and services may have their own privacy and customer service policies. Browsing and interaction on any other websites, including websites which have a link to the Site, is subject to that website’s own terms and conditions.
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defence in court.
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us by contacting us. However, if you do so, you may not be able to use our website or our services further.
Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
- whether the same objective could be achieved through other means
- whether processing (or not processing) might cause you harm
- whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
- record-keeping for the proper and necessary administration of our business.
- responding to unsolicited communication from you to which we believe you would expect a response
- protecting and asserting the legal rights of any party
- insuring against or obtaining professional advice that is required to manage business risk
- protecting your interests where we believe we have a duty to do so
Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
to track how you use our website
to record whether you have seen specific messages we display on our website
to keep you signed in our website
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Data may be processed outside the European Union
Our website is hosted in the United Kingdom.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
Where we do transfer personal data overseas it is with the sufficient appropriate safeguards in place to ensure the security of that personal data.
Access to your personal information
To obtain a copy of any personally identifiable information that we hold about you, you may send us a request by contacting us
After receiving the request, we will tell you when we expect to provide you with the information.
Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us
This may limit the service we can provide to you.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children.
If you are under 18, you may use our website only with consent from a parent or guardian
We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
LoughLeigh Arts & Crafts,
305 Park Road, Loughborough, Leicestershire, LE11 2HF